Privacy Policy

We collect several types of information to provide and improve our services:

With your explicit permission, the Pulse client app reads health and fitness data from Apple Health (HealthKit) on iOS and from Health Connect by Android. We use this data for one purpose only: showing your activity, sleep, and recovery metrics to you and to your linked trainer so your training can be adjusted. If you grant background access, Pulse periodically syncs your recent health data — even while the app is closed — so these metrics stay up to date. Our use of this data is governed by the following commitments:

• Read-only access: Pulse never writes data to Apple Health or Health Connect.
• Health data is never used for advertising or marketing, is never sold, and is never shared with third parties other than your linked trainer.
• Our use of data received from Health Connect complies with the Health Connect Permissions policy, including the Limited Use requirements. Our use of HealthKit data complies with Apple's App Store Review Guidelines for health data.
• You can revoke access at any time from the Apple Health app (iOS), the Health Connect settings (Android), or by disconnecting your wearable inside Pulse.
• Synced health data is deleted together with your account, and you can request earlier deletion at any time (see Your Rights and Choices).

We use the information we collect to provide, maintain, and improve our services; to personalize your experience and deliver relevant workout recommendations; to process transactions and send related information; to communicate with you about updates, security alerts, and support; to monitor and analyze usage patterns to improve our platform; and to detect, prevent, and address technical issues and security threats.

We do not sell your personal information. We may share your information only in the following circumstances: with your trainer (if you're an athlete) or your clients (if you're a trainer) as necessary to provide our services; with service providers who assist us in operating our platform; when required by law or to protect our rights; and in connection with a merger, acquisition, or sale of assets, with notice to you.

Our app integrates with third-party services that have their own privacy policies:

• Google Sign-In: Used for authentication. Google's privacy policy applies to data collected through their sign-in service.
• Analytics providers: We use a product analytics provider to understand which features are used and improve the app. Only navigation and usage events are recorded (for example, which screen was opened); health data, body measurements, photos and message content are never sent.
• Stripe (payment processing): Card payments — both Pulse subscriptions and coaching payment links generated by trainers — are processed by Stripe, Inc. Card data is collected and stored directly by Stripe (Pulse does not access it) and is subject to Stripe's Privacy Policy. The mobile app does not process payments: all charges occur on the web platform or via Stripe Checkout links.
• SendGrid (email delivery): Transactional emails — such as account, invitation and payment notifications — are delivered through our email service provider, SendGrid (Twilio Inc.), which processes recipient names and email addresses solely to deliver those messages and is subject to its own privacy policy.

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure authentication protocols, regular security audits, and access controls limiting who can view your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes. Anonymized and aggregated data may be retained for analytics purposes.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time

Pulse is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the 'Last Updated' date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected] or through our Instagram @pulseroutines.